Terms and Conditions

Website Management

This agreement is between Jasmin Alison Design and the Client. The Client is retaining Company/Developer as a provider of website management services. Client agrees to the charge per month, per website, in exchange for Services Included in This Agreement. Services not considered “standard website management” are subject to be charged at a separate rate; such services are not included in this contract.

Services Included in This Agreement

  1. Edit, revise, update or create new text content on existing website pages
  2. Create/edit minor graphic elements
  3. Consultation on use of website’s Content Management System if required (“CMS”).
  4. On-page Search Engine Optimization (“SEO”).
  5. Regular monitoring and updating of CMS, associated assets, and website links.
  6. Ensuring compatibility and regular updates of WordPress Plugins and WordPress themes
  7. Monthly website and database backups.
  8. Monitoring website downtime
  9. Liaising with the hosting company to sort out hosting issues, downtime or other problems as quickly as possible.

*Regular software updates contribute to website security. Some website assets (e.g. WordPress plugins or themes) may become incompatible with those updates, requiring work not included here to maintain compatibility if desired/needed. Company/Developer will notify the Client in advance of such updates.

Services Excluded in This Agreement

  1. Graphic / Video/ User Interface Design
  2. Website Code Development and extensive editing to site’s existing WordPress Theme
  3. Code,text and design changes equalling more than 50% change to given document or web page.
  4. Creation of additional pages/posts/large sections of work
  5. CMS design or integration including but not limited to blogs, shopping carts and web forums.

Total Agreement

Company/Developer shall provide Client with Services Included in This Agreement on a month-to-month basis. The contract will be paid on a Monthly Basis with payment due upon receipt of invoice sent at the beginning of each month.

During the duration of this contract, the Client agrees that Company/Developer will be the sole provider of management services for the web site, and no other party will have access to or rights to change the web site. If a party other than Company/Developer makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above. Minor updates should not exceed more than 50% of the content on any single site page.

Deadlines & Deliverables

Company/Developer will respond to all management requests from Client within 48 hours on during normal business days, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request.

Company/Developer will adhere to quoted deadlines for deliverables in the management requests at all possible costs. In the event that Company/Developer has any issues in delivering on a quoted deadline, Client will be notified via email or telephone with an explanation for any delays. Only urgent issues, such as website downtime, will be responded to outside of normal business hours.

Additional Services

Any revisions, additions, or redesign requests not specified in this document shall be considered “additional” and will require separate agreement and payment. Company/Developer shall advise Client on any requested work that falls within these bounds.

Cancellation of Services

If the client wishes to cancel services this can be done so at any time and website files, database and documentation will be released by Jasmin Alison Design ready to be taken on by new web services provider. Invoice for the month of cancellation must be paid in full if the cancellation request is received before 10th day of the month.

Authorization

Client hereby authorizes Company/Developer to access their web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider.

Social Media Management

This agreement is between Jasmin Alison Design and the Client. The Client is retaining Company/Developer as a manager of social media services. Client agrees to the charge per month, per business, in exchange for Services Included in This Agreement. Services not considered “standard social media management” are subject to be charged at a separate rate; such services are not included in this contract.

Services Included in This Agreement

  1. Edit, revise, update or create new text content on existing social media pages
  2. Create/edit minor graphic elements such as profile photos or cover photos
  3. On-page Search Engine Optimization (“SEO”).
  4. Regulating and moderating discussion and commentary on content
  5. Creating appropriate hashtags, text and graphics to be included in scheduled posts
  6. Posts to be scheduled at optimum times depending on audience
  7. A plan will be sent to The Client towards the end of each month outlining the social media content for the following month. This needs to be revised and approved by the client within 7 days, otherwise changes to the plan will be charged for separately at a rate of £20 per hour.
  8. Communication about plan for social media direction, changes to the current plan, advice on use of social media with your business.

Services Excluded in This Agreement

  1. Graphic / User Interface Design exceeding 1 hour
  2. Advertising and campaigns
  3. The focus of this social media management is not to expand the reach of your social media accounts. Gradual increase of social media growth with happen organically with use of optimal posting times and relevant content. Social media growth and following cannot be guaranteed with this service.
  4. Responding to business queries – any queries will be redirected to your preferred method of communication
  5. Photography – any images The Client requires will need to be sent via email to be incorporated in your posts. Otherwise, copyright free stock images will be utilised. These images will need to be created solely by the Client to be used online to comply with copyright laws.
  6. Tagging photo locations, companies, businesses, persons

Total Agreement

Company/Developer shall provide Client with Services Included in This Agreement on a month-to-month basis. The contract will be paid on a Monthly Basis with payment due upon receipt of invoice sent at the beginning of each month.

During the duration of this contract, the Client agrees that Company/Developer will be the sole provider of management services for the social media, and no other party will have access to or rights to change social media accounts. If a party other than Company/Developer makes changes to social media platforms, any errors that are created and must be repaired and will be charged for at  a separate hourly rate..

Deadlines & Deliverables

Company/Developer will respond to all management requests from Client within 48 hours on during normal business days, via email, with a confirmation that the request was received, and an estimated completion date for each action item in the request.

Company/Developer will adhere to quoted deadlines for deliverables in the management requests at all possible costs. In the event that Company/Developer has any issues in delivering on a quoted deadline, Client will be notified via email or telephone with an explanation for any delays. Only urgent issues will be responded to outside of normal business hours.

Additional Services

Any requests not specified in this document shall be considered “additional” and will require separate agreement and payment. Company/Developer shall advise Client on any requested work that falls within these bounds.

Cancellation of Services

If the client wishes to cancel services this can be done so at any time and social media login details and other required documentation will be released by Jasmin Alison Design. Invoice for the month of cancellation must be paid in full if the cancellation request is received before 10th day of the month.

Authorization

Client hereby authorizes Company/Developer to access their social media accounts, providing active user name / password combinations for access.